Job Requisition ID : 124823
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A rab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
We are currently seeking an experienced Applications Specialist to join our Enterprise IT team, dedicated to our Auto After sales technology practice.
About the role
Application Specialist - Auto After Sales position works as part of the application support team, to assist with solution support and development activities.
It provides a dedicated and professional solution knowledge base, together with deployment and automotive domain expertise.
KEY ROLE SPECIFIC ACCOUNTABILITIES
Application Management
To manage, consult, teach, troubleshoot, setup and maintain Automotive domain solutions to agreed service level standards.
Develops and maintains Functional documentation for solution modifications.
Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
Ensure compliance with IT Policies, Security Standards and strengthen internal controls.
Performance against agreed business service level agreements (SLA's)
Reduction of Service Incidents
Resolution of Service Request and Requests for Change within SLA agreements
Number and severity of security incidents and breaches
Solution Delivery
Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.
Solution delivery on-time and within budget
Compliance with development standards and best practices
Other Key Responsibilities
To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
Contribute to the improvement of the solutions and business processes.
Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.
Contribution to business excellence initiatives within EIT
Peer appreciation and feedback
CANDIDATE REQUIREMENTS
Education :
College or University degree in Computer Science or a related discipline
Minimum Experience and Knowledge :
The candidate will provide an expert level of skills and knowledge in the evaluation, development, testing and delivery of Automotive application and business process development in Passenger and Heavy vehicle after sales.
The primary solution focus area of the job is SAP IS Auto Dealer Business Management(7.0).
Minimum of five years of experience in the design, configuration, testing, debugging, delivery and support of SAP Automotive process.
Well versed with SAP DBM and integration with FI.
Familiar with Warranty, MRSS, CATS and NWBC.
Knowledge of SAP MM is preferred.
Experience in integrating SAP IS Auto with third party applications.
Knowledge of ABAP is desirable.
Technical trouble shot, Root cause analysis.
Liaise with the Change Management team for problem resolution and deployment of system changes.
Develops and maintains documentation for Technical solution modification.
Job-Specific Skills :
Technology domain expertise in Automotive After Sales
Analysis and troubleshooting skills used to support end users.
Deep SAP DBM module functional knowledge.
Strong communication skills
Experience working on or supporting two or more Full Life Cycle SAP DBM implementation
COMPETENCIES : Functional :
Functional : Systems Development
Systems Development
Solution Design & Architecture
IT Quality Assurance
Business Process Design
IT Security Management
Behavioural : Analytical
Logical
Strong communication skills
Attention to detail
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