Community Product Manager
Ubisoft Entertainment
Abu Dhabi, United Arab Emirates
منذ 13 يوم

Company Description

Opened in October 2011, Ubisoft Abu Dhabi is one of the first major video game studios based in the UAE capital and is focusing on developing and bringing to market successful mobile games for a worldwide audience.

Ubisoft Abu Dhabi successfully released two hidden-object / investigation free-to-play mobile titles : CSI : Hidden Crimes™ and NCIS : Hidden Crimes™, both based on the worldwide known TV shows of the same name.

With the acquisition in February 2017 of the massive multiplayer free-to-play game Growtopia, the studio works on the title’s live operations.

The team keeps focusing its efforts on creating further content for its live games and strengthening its player’s engagement in addition to work on other unannounced projects.

Job Description

Ubisoft Abu Dhabi is looking for a Community Product Manager to support the commercial success of their free to play mobile games.

The Community Product Manager will have complete responsibility for the community team and related business decisions. The ideal candidate will have a background in community and customer support within a MMO game.

Key Responsibilities :

  • Own community and customer support responsibilities, budgeting, tools improvement and design
  • Provide detailed insights regarding community sentiment, analysis and in turn directly influence the development of our games
  • Identify player needs and spot opportunities to build features that improve engagement and retention, grow the user base and engage our players.
  • Design and follow an effective customer support workflow, where customer issues and feedback are considered and addressed
  • Advise higher management team on long term decision making and roadmap planning
  • Produce performance reports on a weekly and monthly basis
  • Be a hub between Customer Support, Community Management and the Production teams, but also external stakeholders
  • Manage a team internally to help you carrying out your objectives and coordinate with external resources in order to provide a 24 / 7 coverage of the game
  • Evaluate and escalate the game emergencies to the Dev team and organize the follow-up and communication with the community
  • Key Skills :

  • From a F2P gaming background, already worked in a similar environment
  • Strong communication and project management skills. Able to collaborate with and inspire teams to achieve goals
  • Has managed and led a team in a relevant position, ideally both internal and external teams
  • Committed to participate to the creation and operation of games of the highest quality
  • Ability to work in a fast-paced environment and prioritize work to meet specific deadlines required
  • Strong negotiation and persuasion skills
  • Advanced knowledge of Excel and MS Office suite is essential
  • Must be a self-starter, a team player and driven
  • Taking the full ownership of tasks is crucial
  • BA / BS degree
  • 3-5 years in a community management role
  • Experience in in customer support within gaming industry
  • Experience of live operations of a successful Free to Play mobile game, ideally a MMO
  • Strong familiarity with iOS and Android freemium games marketplaces, trends and best practices
  • Experience with games with an open economy driven by players is desirable
  • Additional Information

    We are a multicultural team with 26 nationalities in 60 people. 100% of our teams are expats and we offer end to end relocation to UAE for self and family plus some exciting benefits and perks.

    To all recruitment agencies : Ubisoft does not accept agency resumes. Please do not forward resumes to our jobs alias, Ubisoft employees or any other company location.

    Ubisoft is not responsible for any fees related to unsolicited resumes.

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