Service AvailabilitySpecialist-Jeddah, Saudi Job type Specialist Category ITand Telecommunications Service Availability Specialist-Jeddah,Saudi Adecco Middle East is looking for a Service AvailabilitySpecialist for one of our client based in Jeddah, Saudi Arabia.
TheService Availability Manager is responsible for executing the BankIT Incident Management process and facilitates the execution of theBank Change, Release and Problem Management processes which improvethe service availability of IT and Business.
Job Title : ServiceAvailability Specialist Job Location : Jeddah, Kingdom ofSaudi
ArabiaPreferred candidate from Bankingindustry within Gulf regionJob Type : PermanentSalary : Open fordiscussionExperience : Minimum of 9 years of experience fromService management and availability management process execution / improvementPurposeThe Service Availability Manager ensures the BankIT Communications Plan is executed at a high level of consistencyand provides feedback for improvements.
The Service AvailabilityManager coordinates services from third-party providers or vendorsand participates in establishing the required service levelagreements and tracking related performance.
Responsibilities : To beaccountable for the deployment of the Availability Managementprocess and associated methods and techniques.
To be responsible forensuring the Availability Management process, its associatedtechniques and methods are regularly reviewed and audited, and thatall of these are subjected to continuous improvement and remain fitfor purposeTo be responsible for determining the Availabilityrequirements from the business for new or enhanced IT ServicesTo beresponsible for the creation of Availability and recovery designcriteria to be applied to new or enhanced Infrastructure designTobe responsible for ensuring the levels of IT Availability requiredare cost justifiedTo be responsible for defining the targetsof
Availability required for the ITInfrastructure and its components that underpin a new or enhancedIT Service as the basis for an SLA agreementTo be responsible forthe establishment of measures and reporting that reflect business,User and IT support organisation requirementsTo be responsible forthe monitoring of actual IT Availability achieved vs targets and toensure shortfalls are addressedTo be responsible for the productionand maintenance of an Availability Plan which prioritises andplans
IT Availability improvementsTo promoteAvailability Management awareness and understanding within the ITsupport organisationTo maintain an awareness of technologyadvancements and IT best practice, e.
g. ITIL.Accountable for theperformance and availability of Core Services; ensuring that allexisting services are delivered within SLAs / OLAs agreed on with thebusinessManage the suppliers performance against Service Levels andlead internal and external organizations to implement theappropriate corrective actions when Service Levels are not met orin danger of not being met along with incident manager;
accountablefor the communication back to the business and IT leadership forall corrective actions and increase Service availability tobusinessIf you are interested in this position