Engineer - Level-1 SOC Analyst
First Select Employment Services,
Dubai
منذ 2 يوم
source : Wisdom Jobs

Principal Functions Major Areas of Responsibility Work with Global Security Operations Center s GSOC s team to handle managed customers service calls Incidents and Provisioning Change Requests Perform incident management of detected threats in a 24 7 Global Security Operations Center GSOC by handling security events on a technical level Responsible for monitoring investigating and responding to suspicious events originating from various sources Apply predefined best practice procedures to contain detected threats Apply predefined service based procedures and maintain positive SLA targets Duties Responsibilities Most Important 1 Perform real-

time SIEM monitoring triage and response per defined incident handling process and procedures 2 Determine incident impact by applying event analysis and correlation of multiple log sources such as Windows Unix Firewalls Routers Switches IPS Antivirus and Flow Data using SIEM technology 3 Perform pre-

approved provisioning requests and troubleshooting per approved use cases 4 Preform preliminary analysis of unclassified incidents 5 Escalate unclassified incidents findings to related GSOC team Level 2 6 Manage incident coordination and response 7 Provide accurate complete and timely written documentation when required 8 Provide accurate complete and timely Shift handover reports 9 Must support traditional SOC operational activities to maintain approved SLAs 10 Manage customer service calls service desk requests and emails as per defined procedures 11 Acts as Incident Handler Manager to own the responsibility of resolving the incidents 12 Perform health monitoring supervision basic technical support troubleshooting and handle emergency escalations 13 Preform pre-

approved basic technical support and standard report generation 14 Escalate customer emergency support calls to relevant GSOC Analysts per process 15 Attend shift based working hours and provide overtime support when required 16 Provide accurate complete and timely Shift handover reports 17 Maintain approved KPI s targets and customer SLAs requirements Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : First Select Employment Services Our client a high profile multinational company

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