MAJOR FUNCTION The Reservation Agent responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone or fax;
prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. ESSENTIAL FUNCTIONS
Processes reservations by mail, telephone, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Prepares required reports
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Makes sure that files are kept up to date.
Ensures to conduct effective quality check on all reservations
Getting information about areas of interest in order to target more clients in particular seasons.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
To be aware of all front office procedures and assist with reception duties when required.
Open and close the availability as and when required of hotel in all the GDS channels, online travel agent channels and on the hotel website.
Configuring rates on the hotels property management system.
Give proper and complete handover to the next shift
Performs other duties as assigned, requested or deemed necessary by management related to Hotel operations and guest satisfaction as needed and required.
ADDITIONAL RESPONSIBILITIES SPECIFIC OBJECTIVES
To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
Log security incidents and accidents in accordance with hotel requirements
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Secures information by completing data base backups.
Maintains customer confidence and protects operations by keeping information confidential.
Maintains the cleanliness and neatness of the area.
Report any suspicious persons, activities and / or hazardous conditions to the Front Office Manager.
Coordinating and multi-tasking job duties in a busy environment.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts (Able to work morning, evening, weekend, holiday, and overnight shifts).
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
Take action to address these needs in order to exceed their expectations
Create a positive hotel image in every interaction with internal and external customers
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
Maintain current Hotel information to be able to provide information to guests
Implements Procedures which enhance the guest experience
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Be comfortable and effective in an environment of ambiguity or change
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
Complete tasks as directed by Management
Understands and takes into account the global nature of the business; works effectively with colleagues from different views, cultures and countries Job Types : Full-time, Permanent Salary : AED2,200.
00 to AED2,400.00 / month Experience :
Reservation : 2 years (Required)
Hospitality : 4 years (Required)
Opera : 3 years (Required)
Dubai Marina (Preferred)