Customer Service Representative
FIRST SELECT, UAE
UAE
منذ 6 يوم
source : Waytogulf

Applications are invited for the post of Customer Service Representative

Industry Type : Banking / Financial Services / Broking

Functional Area : Banking / Financial Services

Job Description :

JOB PURPOSE / SCOPE OF WORK (Summary) Lobby management, telephone pick-ups, account enquiries, receiving & delivery of customer documents and requests.

Managing delivery of ATM, Credit Cards, Return Cheques & cheque book to customers. WORK CONTACTS INTERNALLY Supervisor, Colleagues WORK CONTACTS EXTERNALLY Clients / Customers MAIN DUTIES AND RESPONSIBITIES

  • To ensure optimal customer services by efficient lobby management.
  • Guide customers to service desks or waiting area.
  • Ensure neat work area at all times and ensure that all merchandizing materials in the branch is current.
  • Input ATM / Cheque book applications for existing customers.
  • Custodian of ATM / Credit card / cheque books and returned cheques for delivery to customers.
  • Receive inward mails / correspondence & promptly forward it to respective department for processing including receiving / sending mail related to Retail Products .
  • Maintain proper records and promptly forward it to respective staff / department.

  • Ensure all the switch complaints are processed on the date of receipt and route through operations supervisor.
  • Preparing the necessary customer related letters in english & arabic.
  • Profile :

    Urgent requirment , Our client is leading bank in UAE looking for Customer Service representative only UAe National.

    Education : Basic - Bachelor of Business Administration ( Management )

    Nationality : Emirati (UAE)

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