About Jumeirah and Burj Al Arab :
At Jumeirah,we are committed to encouraging and developing our colleagues in world classenvironments. We value diversity and provide equal opportunities, employingover 14,000 colleagues from over 140 different countries including locations inAsia Pacific, CIS, Central Asia, Western and Eastern Europe, South America,Africa and the Middle East.
We want you to do well from the beginning, sowe’ll give you every chance to impress during the recruitment process. Wepromise our colleagues a warm welcome and will help you feel part of ourJumeirah family from day one.
You can rely on us to support you as you settleinto your journey with us and make Jumeirah Your Place to Shine’.
Burj Al ArabJumeirah is designed to resemble a billowing sail and stands at a height of 321m.It is the world’s most followed hotel on Instagram and has been consistentlyvoted the world's most luxurious hotel.
Features include nine restaurants andbars; in suite check-in and check-out; reception desks on every floor;round-the-clock private butlers;
use of the hotel’s Rolls-Royce fleet and TheTerrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s202 luxury suites offer a rain shower, Jacuzzi and stunning news of the ArabianGulf.
About the Job :
An opportunity has arisen for a Team Leader to join the Food & Beverage Service Team in Burj Al Arab. The main duties and responsibilities of this role :
Ensure guests live the Ultimate Experience .
Well-groomed and creating pleasant attitude all the times.
Friendly, professional and supportive to all colleagues.
Sets a personal example for right conduct and behaviour for an open eyed, respected and effective supervision of the restaurant and pool.
Provides hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
Ensures that effective link is maintained between kitchen and service areas.
Handle guest complaints according to policy.
Ensuring pool / restaurant set up is according to set standard.
To develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.
To assist in training, supervising and disciplining all outlet colleagues.
Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
Take extra initiative to drive revenue, ideas and training needs.
Ensure the team follows the standards as per LQA and set by the department.
To control daily pool and restaurant seating capacities.
To observe daily conditions of all physical facilities and equipment in the outlets; makes recommendations for corrections and improvements as needed.
To assist in preparing staff schedules, which allow for appropriate service while controlling over time.
To handle inventories directly involved with the operation of the outlet.
To continually be aware of departmental needs as they relate to production and staffing.
To assist in controlling standards, performance, colleague conduct, dress code, appearance, sanitation, etc., according to established policies.
To formulate and recommend changes to improve colleague performance and teamwork.
Ensure all pool guests receive water, face towels and all other needs upon arrival.
Final closing of the shift / outlet to be done according to the outlet closing checklist.
Check one final round to ensure no pending tasks left by the closing shift.
Ensure closing of the restaurant is carried out as per the standard checklist provided and no pending tasks.
About You :
The ideal candidate for this position will have the followingexperience and qualifications :
Minimum 1 year experience as Team Leader or in similar role
Should have a College or University Degree and a Task trainer certification
Five star hotel and or resort working experience in restaurant
You will have to possess experience in a cultural diverse workforce
A good level in Microsoft Office applications - particularly Excel and Power Point as well as Knowledge of Micros Point of Sale system.
Excellent communication skills both written & verbal.
Must have basic knowledge in financial aspects of outlet operations.
About the Benefits :
This position offers a highly competitive salary and package whichincludes : fully furnished shared accommodation, free transport to and from yourplace of work, uniform, laundry services, meals during working hours, Youwill be entitled to one return ticket to your home destination, which will bepaid in two installments, one per anniversary year, medical coverage as well asaccident insurance, retail and leisure discounts, 50% discount off JumeirahF&B Outlets and reduced hotel rates.