What will I be doing :
What will I be doing?
As a Learning and Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework.
Specifically, a Learning and Development Manager will perform the following tasks to the highest standards :
Support departments in developing cutting edge functional excellence and in developing leadership capabilities
Act as a change catalyst in the cultural and organizational transformation of the Hotel
Provide key input of Training aspects for all activities and plans of the Hotel
Support individual and team development, career development, and training and experience-based learning
Induct, coach, and mentor new Team Members
Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
Partner with department to deliver training programs and other organizational and leadership development interventions
Monitor and conduct learning and development reviews with each department
Prepare annual training plans and training calendars for the hotel
Assist with recruitment
What are we looking for?
A Learning and Development Manager serving Waldorf Astoria Hotels and Resorts is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Thorough knowledge of modern learning and development tools and technique
Excellent communication and presentation skills
Excellent people management skills
Demonstrated ability to develop interpersonal relationships
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
Exceptional presentation and grooming
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.
If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!