AFTER MARKET SERVICE (AMS) MANAGER
NADIA Recruitment
Dubai
منذ 1 يوم

A multinational company is looking for an After Market Service Manager. Preferably from the following industries : Elevators / Escalators, AC / HVAC, Firefighting / Fire Alarm Systems, BMS Systems, Cars, Industrial Automated Doors.

Background / Experience

  • Minimum 5 years of experience in after-market sales, commercial sales, retail sales and facility.
  • Management sales with an understanding of the Industry Logistics within Middle East.
  • Education

  • Bachelor’s degree in relevant to Business or Engineering.
  • Qualifications / Skills

  • Previous experience in the wholesale and / or Retail sales experience in commercial business.
  • Previous experience in the commercial business in connection with end users decision makers within the Middle East.
  • Negotiation, communication and leadership skills.
  • Customer orientation.
  • Multi-Cultural experience in the Middle East region.
  • English language proficiency is a must. Arabic and / or Urdu are preferable.
  • Valid UAE driver’s license is a must.
  • Key Responsibilities of this role

    Job Summary :

  • Steer and develop the General Aftermarket Business Development and its client body in order to ensure optimal market opportunities.
  • Steer and develop the direct sales to exploit current market potentials of the AMO business within the selected market of the United Arab Emirates.
  • Steer and develop optimal planning and reporting forecast tools according to the company’s service requirements
  • Support the Company’s Service Sales Representative team
  • Ensure Compliance and Business Ethics according to Laws and Company’s rules and regulations
  • Duties & Responsibilities :

    General aftermarket business in UAE & Dealers in the Middle East Region :

  • Coordinate the Customer Services spare parts sales processes and positioning per market within regional coverage.
  • Visit on quarterly basis the regional markets to gather information, build benchmark strategies, improve performance, and generate potential business opportunities.
  • Analyze data to monitor performance, plan improvement and demand for the MENA markets.
  • Analyze the database in order to report current market competitive situations in order to facilitate sales strategies, study customer ordering behavior, and gain insight into end-
  • users penetration of parts.

  • Provide analyses regarding data trends, history, and forecasts.
  • Develop, maintain and analyze Sales budgets.
  • Ensure daily prices and discounts are implemented timely and accurately.
  • Insure proper documentation including Spare parts blanket orders, Quotation Track pool, Growth analysis per Aftermarket Key account clients & maintenance contract growth price & profit.
  • Ensure documentation is accurately processed, distributed and released to Supply Chain,
  • Aftermarket Service field operation, Administration & Contracts and Operations management in a timely manner.
  • Follow and monitor accurate billing to clients based on agreed pricing while ensuring accurate collection in coordination with Finance Department.
  • Co-ordinate with logistics management to provide all the outstanding delivery orders on time.
  • Ensure deep understanding of the marketplace and customer requirements and ensure customer satisfaction.
  • Meet with new customers on weekly basis to generate new opportunity within the regional market.
  • Implement the market incentive programs (regional campaigns, revised pricing strategies and specific market campaigns) in coordination with Pre-sales department.
  • Manage the activities of the Customer Support Specialists that interact daily with Service client base to further enhance the sales process end to end.
  • Provide coaching for the Customer Support Staff, support and direct them in day-to-day business.
  • Define the sales targets (quantitative and qualitative) and control the target achievement safeguard net revenue targets with clear roadmaps implementation.
  • Safeguard compliance measures implemented.
  • Regional Headquarters :

  • Plan the operations per year based on market by market for quantitative and qualitative aspects.
  • Plan the monthly sales and report by volume and pricing targets.
  • Conduct Market Analysis including project deals and lost sales.
  • Develop and propose incentive programs put in place to ensure parts market penetration.
  • Coordinate with the finance department to ensure on time payments.
  • Coordinate the logistics activities with relevant departments at the Company’s Headquarters.
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