IT Administrator (6 month Temporary Contract)
CAE
Dubai
منذ 4 يوم

Role and Responsibilities

Role

The IT Administrator, is responsible to provide daily IT support, configure hardware and software, set up peripherals and perform updates.

The individual is responsible to work on workstations diagnosing faults and solve technical issues. The individual will be the point of contact to troubleshoot and resolve incidents involving Operating Systems, Office applications and helpdesk / account administration services.

Responsibilities

Responsible for arranging login access for new joiners or existing customers to ensure they get a proper access to the system in time.

NT Login, Gemini, Oracle, TCOM, VPN, Fileserver, Email group). Maintain the ECFT onboarding checklist and provide Intime feedback to HR Department.

Set up PC, iPads, laptops for any upcoming training events or users. Support the day to day IT operations in classrooms, briefing rooms, CBT etc.

Telecom duties which includes activating phones, configuring extensions, setting up VPN and Email agent on mobile devices.

Provide first and second level assistance to system users to resolve queries, requests and problems. Evaluate logged calls and escalate if irresolvable to the IT specialist or Global IT teams.

Ensure that requests and problems are responded to / resolved within the prescribed SLA.

Provide support to IT Specialist for any new projects or daily tasks. Co-ordination with IT Montreal team with the help of IT Specialist in case of emergency.

Take care of all the call requests in ECFT during the absence IT Specialist.

Support Facility and Procurement Department in case of an IT relevant query. Maintain Printer consumables and coordinate with the Vendor for any support.

Maintain inventory of all equipment, software and software licenses.

Perform timely workstation, classroom hardware and software upgrades as necessary for performance improvements.

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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