Front Desk Agent - Arabic Speaking
Dubai, Dubai, United Arab Emirates
منذ 3 يوم

What you will be doing :

  • Register and process check in for all arrivals.
  • Handle guest checkouts efficiently and professionally.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message, mail and package to Guests.
  • Assist at the Information counter, foreign exchange, night audit and, business centre, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Handle safe deposit boxes in accordance with the hotel policy.
  • Report any unusual occurrences or requests to the department head.
  • Be aware of the hotel's accident Prevention Policies.
  • Ensure the cleanliness and neatness of the front office area.
  • Ensures that all guests are greeted on arrival & departure of the hotel.
  • Review logbook, verify outstanding and follow up pending.
  • Identify if any special assignment for the day
  • Check Hotel situation, occupancy, functions, groups, VIPs
  • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
  • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Co-ordinate with colleagues whenever necessary regarding operational concerns.
  • Be familiar with the operational procedures.
  • Participate in regular meetings and briefings as scheduled.
  • Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
  • Participate in any scheduled training and development programs that may improve personal or departmental standards.
  • Report to duty punctually wearing the correct uniform and nametag.
  • Maintain a high standard of personal appearance and hygiene.
  • Carry out other duties as assigned.
  • Your experience and skills include :

  • Have a minimum of one (1) year experience handling a similar role.
  • Have the ability to work under pressure and in a fast-paced environment.
  • Have the ability to communicate effectively with the team and deliver consistently.
  • Prior experience working with Opera.
  • Fluency in Arabic and English is compulsory.
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