Cigar Room Manager
Fairmont Hotels & Resorts
Fairmont The Palm, Dubai, Dubai, United Arab Emirates
منذ 14 يوم

Summary of Responsibilities :

Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional,friendly and engaging service
  • Lead and manage the F&B Outletteam in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and reactquickly and professionally
  • To assist in the recruitment andtraining of F&B Colleagues
  • Ensuring that Service Essentialsstandards and the Service Promise are in place in accordance with FairmontHotels and Resorts Food & Beverage standards manual in order to ensuretargets are met with respect to Guest Satisfaction Surveys and ColleagueEngagement Surveys (CES)
  • Balance operational, administrativeand Colleague needs
  • Conduct regularly scheduleddepartmental meetings
  • Maximize revenues by communicatingregularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Have full knowledge of all Outletmenus
  • Controlling and analyzing monthlybeverage inventories and sanitation, cleanliness, and hygiene in both the frontand back of the house on an ongoing basis
  • Manage the departmental budget
  • Analyzing Food & Beverage businesstrends to develop accurate forecasts and strategies to maximize revenues andprofits
  • Constantly seeking out creative waysto improve overall revenues and profitability, such as promotional programs andmerchandising and special events
  • Follow outlet policies, procedures andservice standards
  • Follow all safety and sanitationpolicies when handling food and beverage
  • Other duties as assigned
  • Qualifications :

  • Previous Food and Beverage leadershipexperience required
  • Advanced knowledge of Cigars and Wines
  • Computer literate in Microsoft Windowapplications, Micros and Opera systems
  • University / College degree in a relateddiscipline preferred
  • Excellent communication andorganizational skills
  • Excellent work ethic with a highdegree of responsibility
  • Strong interpersonal and problemsolving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure ina fast paced environment
  • Ability to work cohesively as part ofa team
  • Ability to focus attention on guestneeds, remaining calm and courteous at all times
  • Visa Requirements : Please note that you must be eligible to live and workin Dubai. We will assist successful applicants with the visa process andprovide flights and accommodation.

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