Housekeeping Floor Supervisor
Dubai, UAE
منذ 1 يوم
source :

Summary of Responsibilities :

  • Maintain a presence as requested at hotel / departmentmeetings and committees.
  • Comply at all timeswith Accor standards and regulations to encourage safe andefficient hotel operations.
  • Handle guestcomplaints and react quickly, logging and notifying proper areas toservice guests.
  • Attend daily morningbriefings with Housekeeping Management.
  • Tomake sure Housekeeping Attendants are informed daily about VIPs,special guest requests priority in their section.
  • To make sure checkout rooms are returned in atimely manner.
  • To check at 4pm rooms withDND no service given at that time and coordinate makeup with Housekeeping Attendants.
  • Assist withand lead Housekeeping Attendants (day, evening and Houseman), withdaily duties.
  • Train and coach employees onexpected standards of service and conduct.
  • Conduct daily inspections of guest rooms and floors.
  • Be up to date on all guest services and events in thehotel.
  • Work closely with HousekeepingCoordinator.
  • Inspect all rooms assigned toHousekeeping Attendants, and Houseman.
  • Inspect show rooms.
  • Notify HousekeepingAttendant / Houseman of any deficiencies found, and return to correctwhen applicable.
  • Re-inspect correctedroom.
  • Physically check discrepant rooms toascertain status.
  • Report and follow up withengineering issues in all areas of the Hotel.
  • Confirm that all daily duties are completed to standardby : Housekeeping Attendants, and Houseman.
  • Must be able to perform all Housekeeping Attendant andHouseman’s duties.
  • Work with allhousekeeping staff to maintain and improve guest servicescores.
  • Maintain a presence as requested athotel meetings and committees.
  • Ensure allguestrooms have proper furniture; fixtures and amenities and thatall set standards for placement are being followed.
  • Work with all Housekeeping staff to maintain and improveLQA scores.
  • Actively participate in dailybriefing, daily warm up and department meetings.
  • Confirm status of all rooms at end of day.
  • Be able to participate proficiently in functions outsidethe department, when called upon.
  • To noteany maintenance needs write order and follow up onrepairs being completed in time.
  • To reportany damage / special cleaning / change of soft furnishings andfollow-up as discussed.
  • To ensure that thereis sufficient clean linen and supplies in pantries.
  • To make sure at the end of shift all pantries arechecked for cleanliness and surplus supplies are returned. Allvacuum cleaners are clean, room attendants have completed allrooms.
  • All lost and found are sent tosecurity, following the correct procedures.
  • To make sure any Health / Safety matters are reported and followedup.
  • To prepare all turndown papers withrelevant information for evening maids (V.I.P’s / specials / turndown times / cleaning times)
  • To conductproper handover with each Supervisor on the next shift, to keepseamless information flow.
  • To check any latecheck outs and non-checked rooms for update before
  • To check during evening condition of PublicAreas.
  • To make sure Wash Rooms are clean andwell run.
  • Other duties as assigned by theExecutive Housekeeper / Assistant Executive Housekeeper / HousekeepingManagers
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