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Msa Safety Abu Dhabi, Emirate of Abu Dhabi
We are on the lookout for a capable Service Engineer to join our incredible team at MSA Safety in Abu Dhabi.
Growing your career as a Full Time Service Engineer is a terrific opportunity to develop competitive skills.
If you are strong in cooperation, decision-making and have the right initiative for the job, then apply for the position of Service Engineer at MSA Safety today!
Responsible for performing service, support and training on MSA detection and protection products for customers and channel partners in the region.
Provide on and off site, corrective and preventive maintenance; and offer technical support to customers and MSA Teams. Reports to Service Manager Middle East and liaises effectively with the sales team.
Repairing and servicing MSA equipment,conduct Trainings and manage quality issues
Quality Issues reporting monitoring and investigation at site and in house.
Coordinate with Quality teams to close all Customer Quality Notification
Conduct Root Cause Analysis & provide reports
Provides field and in house service to customers
Repair, Calibrate, Inspect and Evaluate service needs of all MSA detection and protection products
Local travel if and when needed, to respond to customer call outs
Repair, test and maintain products as assigned by the Service Manager and Service Coordinator
Provide MSA product use & repair training and maintain manuals
Offer feedback on future product development, features and functions to customers
Participate in training and seminars, as and when required, to improve service knowledge
Manages local inventory and repair equipment
Have up to date stock of spare parts
Monitor the requirement for spares and inform the service coordinator
Maintain the service tools.
Provide inspection, service and site visit reports and calibration certificate and any other job specific reports.
Provide reports to management as and when required
Provides problem solving and troubleshooting assistance to customers to build a loyal base of customers
Provides support via telephone, email and on-site support.
Report any issues and concerns to the management being generated by the customers and offer corresponding solutions
Plan and prioritize day to day and weekly activities
Liaise and work alongside Service Engineers and Sales Engineers; and raise alert for any issues that may adversely affect MSA functions
Meet delivery deadlines, as confirmed to the customer
Maintain Quality standards, in order to build customer loyalty
Support Internal Teams with technical information needed
Provide customer insights and sales leads to the sales & marketing teams
Develop and maintain relationships with customer
Develop and maintain good customer relations, by providing them quick and prompt service
Provide customers with regular reports and feedback on their service requests
Monitor the performance of products and resolve any related problem
Provide timely feedback to senior management regarding performance
Co-operate with MSA management to ensure compliance with relevant acts, regulations, policies and procedures imposed in the interest of health, safety and welfare.
At all times maintain the highest ethical standards, in line with MSA Corporate Ethics Policies
Experience (required) :
5 years of working in a technical Support function
Hand-on experience with similar detection products
Technical knowledge of principles of gas detection
Safety awareness Safety certification is a plus
Fluent in English
Working knowledge of MS Office
Problem-solver with excellent communication skills
Experience (preferred) :
MSA PPE & FGFD products and service experience
Education (required) :
Bachelor degree in Engineering (Instrumentation, Electronics or similar field
Travel : Up to 70%
Company Benefits :
Company offers great benefits
Opportunities to grow
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