Service Engineer Urgent Hiring
Msa Safety
Abu Dhabi, Abu Dhabi, AE
منذ 22 ساعات
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Msa Safety Abu Dhabi, Emirate of Abu Dhabi

We are on the lookout for a capable Service Engineer to join our incredible team at MSA Safety in Abu Dhabi.

Growing your career as a Full Time Service Engineer is a terrific opportunity to develop competitive skills.

If you are strong in cooperation, decision-making and have the right initiative for the job, then apply for the position of Service Engineer at MSA Safety today!

Overview :

Responsible for performing service, support and training on MSA detection and protection products for customers and channel partners in the region.

Provide on and off site, corrective and preventive maintenance; and offer technical support to customers and MSA Teams. Reports to Service Manager Middle East and liaises effectively with the sales team.

Responsibilities :

Repairing and servicing MSA equipment,conduct Trainings and manage quality issues

Quality Issues reporting monitoring and investigation at site and in house.

Coordinate with Quality teams to close all Customer Quality Notification

Conduct Root Cause Analysis & provide reports

Provides field and in house service to customers

Repair, Calibrate, Inspect and Evaluate service needs of all MSA detection and protection products

Local travel if and when needed, to respond to customer call outs

Repair, test and maintain products as assigned by the Service Manager and Service Coordinator

Provide MSA product use & repair training and maintain manuals

Offer feedback on future product development, features and functions to customers

Participate in training and seminars, as and when required, to improve service knowledge

Manages local inventory and repair equipment

Have up to date stock of spare parts

Monitor the requirement for spares and inform the service coordinator

Maintain the service tools.

Provide inspection, service and site visit reports and calibration certificate and any other job specific reports.

Provide reports to management as and when required

Provides problem solving and troubleshooting assistance to customers to build a loyal base of customers

Provides support via telephone, email and on-site support.

Report any issues and concerns to the management being generated by the customers and offer corresponding solutions

Plan and prioritize day to day and weekly activities

Liaise and work alongside Service Engineers and Sales Engineers; and raise alert for any issues that may adversely affect MSA functions

Meet delivery deadlines, as confirmed to the customer

Maintain Quality standards, in order to build customer loyalty

Support Internal Teams with technical information needed

Provide customer insights and sales leads to the sales & marketing teams

Develop and maintain relationships with customer

Develop and maintain good customer relations, by providing them quick and prompt service

Provide customers with regular reports and feedback on their service requests

Monitor the performance of products and resolve any related problem

Provide timely feedback to senior management regarding performance

Co-operate with MSA management to ensure compliance with relevant acts, regulations, policies and procedures imposed in the interest of health, safety and welfare.

At all times maintain the highest ethical standards, in line with MSA Corporate Ethics Policies

Qualifications :

Experience (required) :

5 years of working in a technical Support function

Hand-on experience with similar detection products

Technical knowledge of principles of gas detection

Safety awareness Safety certification is a plus

Fluent in English

Working knowledge of MS Office

Problem-solver with excellent communication skills

Experience (preferred) :

MSA PPE & FGFD products and service experience

Education (required) :

Bachelor degree in Engineering (Instrumentation, Electronics or similar field

Travel : Up to 70%

Company Benefits :

Company offers great benefits

Opportunities to grow

Advantageous package

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