Guest Services Executive
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 9 يوم

Description

About Jumeirah & the Hotel :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.

You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai.

The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East.

The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination MusicHall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences.

The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.

About the Job :

An opportunity has arisen for a Guest Services Executive to join our Spa team in Jumeirah Zabeel Saray. The main duties and responsibilities of this role :

  • To provide courteous and professional service at all times.
  • Welcome guests, greet guests and members, explain and up sell the facilities and services available.
  • Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times.
  • Handle guest messages and communication needs accurately.

  • Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
  • Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
  • Assist with administration duties : filing, products supply inventory and other duties required to support management and operations.
  • To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
  • To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
  • To understand all current activities & promotions within the Spa & Hotel.
  • Maintain daily operations, including opening, operating and closing procedures.
  • Participate in any scheduled training programs and attend the internal spa meetings.
  • Record in appropriate logbook any guest requests, complaints or engineering requests.
  • To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.
  • About you :

    The ideal candidate for this position will have the following experience and qualifications :

  • Previous experience working within guest service.
  • Previous experience within a spa environment.
  • Ability to manage various tasks / projects.
  • Verbal / Written English fluent.
  • Guest focused.
  • Able to work both evenings and mornings.
  • Preferred additional languages : Russian,German French or Japanese speaker.
  • About the Benefits :

    This position offers a highly competitive salary and package which includes : fully furnished shared accommodation / live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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