To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
To assign responsibilities to subordinates and to check their performance periodically.
To be on the floor at all times.
To assist in the operations during busy periods.
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
To assist in conducting monthly inventory checks on all operating equipment and supplies.
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
To attend Daily Operations Meeting in the absence of the Outlet Manager or Assistant Outlet Manager
To ensure that the outlet is kept cleaned and organized, both at the front and back area as well.
To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to.
To conduct daily pre shift briefings to ambassadors on preparation, service and menu.
To liaise with the Kitchen and Beverage department on daily operation and quality.
To handle all guest complaints, requests and enquiries on food, beverage and service.
To establish a rapport with guests maintaining good customer relationship.
To ensure that the outlet cashiering procedures are strictly adhered to.
To assist in the revision and updating of the outlet Departmental Operations Manual as and when required.
To assist in planning and organizing festive food promotions with the outlet manager and assistant.
To maintain the outlet Daily Log Book.
To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business.
To maintain the outlet bulletin board.
To submit all guest / ambassador incident reports.
To report "lost and found" items.
To issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
To maintain a good rapport and working relationship with ambassadors in the outlet and all other departments.
To undertake any reasonable tasks as assigned by the Food and Beverage Department.
To assist in the training of ambassadors ensuring that they have the necessary skills
To perform their duties with the maximum efficiency and in the most productive manner.
To conduct and / or contribute to regular departmental Communications Meetings.
To attend training and meetings as and when required.
To ensure rosters are posted and timesheets submitted on time.