Coordinator E-Commerce Operations - PUMA
Guf Jobs
Dubai
منذ 2 يوم
source : ExploreJobs

The Coordinator E-Commerce operations will be responsible for payment, fulfilment, and customer service. Primary responsibilities will include payment-related tasks such as risk management, payment portfolio development, payment monitoring and reconciliation, as well as maintenance of smooth fulfilment processes and the development of new logistics services.

  • Manage payment and logistics processes and develop expertise regarding the connection between different payment types & delivery concepts, their impact on user experience as well as possibly affected risks.
  • Work with the 3rd Party Payment and Logistics Providers to ensure superior operations and satisfying customer experience.
  • Own the process for COD (cash on delivery) including reconciliation and refunds.
  • Proactively monitor the performance of payment methods and run analytics to discover irregularities or needs for different markets.
  • Run regular risk management reports and develop measures to prohibit fraudulent orders and cash loss.
  • Liaise with PUMA Warehouse and E-Com Warehouse to ensure efficient logistics processes, support expansion to new markets and new delivery methods.
  • Develop powerful reporting to monitor outbound and inbound warehouse operations performance and find potential room for improvement.
  • Provide forecasts for demand planning of orders, replenishment and return behaviour in order to guarantee effective resource planning of the service providers.
  • Manage testing of new features and changes of the webshops, on multiple devices and web browsers - providing outlined test scenarios and detailed feedback.
  • Handle 2nd level customer complaints / concerns professionally with good communication skills. Liaise with all necessary internal and external parties to find satisfactory solutions in a timely and efficient manner.
  • SALARY : AED 12,000 per month Job Details Posted Date : 2021-07-05Job Location : Dubai, United Arab EmiratesJob Role : ManagementCompany Industry : Retail & Wholesale Preferred Candidate Career Level : Entry Level

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