Head of IT Operations and Infrastructure
Chalhoub Group
UAE
منذ 5 يوم
source : HireeJobsGulf

We are Chalhoub Group a leading family business in the world of beauty fashion and gifts We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years As we continue to grow its our vision to become a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere Our passionate teams drive our vision forward without them we couldnt create luxury experiences for our customers Through opportunities development and support we empower each and every employee to achieve their career goals and beyond Its an exciting journey were on and one you could be part of Are you an agile senior leader with experience in driving IT Operations and Infrastructure with large organizations We are looking for experts from an IT Support Services background to drive our support services through best practice and passion You will be responsible for providing strategic leadership to the Operations and Infrastructure teams 80 headcount by successfully managing the enterprise application and infrastructure environments while ensuring alignment with corporate business objectives leading to high levels of customer satisfaction As Head of IT Operations Infrastructure you will lead all IT operations components to ensure our IT systems are relevant reliable available scalable and secure for the entire Chalhoub Group The ideal candidate has a high degree of business insight with an ability to apply technical solutions to drive a competitive advantage You will have knowledge of industry best practices in terms of Operations and Infrastructure You will be responsible for developing and maintaining internal and external partnerships and driving team development as well as for the implementation of standard ITIL processes release incident problem and change and establishing and maintaining efficient procedures and processes What youll be doing Application Support and End User Services Enterprise Wide Service Levels Infrastructure Data Centre Cloud services Network services Innovation Collaborate extensively with the Business Community to capture their expectations and build a roadmap to increase their satisfaction through continuous improvement Work closely with senior management across departments to identify develop implement and support valueadd technology solutions for the organization Drive the roadmap to streamline standardize and strengthen performance reliability robustness and scalability across the company Build relationships across multiple teams within the department BRMs PMs and BAs Manage vendors and thirdparty relationships including service levels risk assessments and compliance requirements Manage the organizations disaster recovery program to ensure data integrity and technology functionality always remains intact Maintain a stable and highly available technical infrastructure while developing and establishing key metrics for performance and availability Implementation of longterm strategic and shortterm tactical plans that will enable business success within the function Implements formalised governance and business rules processes based on collaboration with the Enterprise Architecture teams Establish appropriate levels of governance with respect to the operational performance metrics This will include the development and management of KPIs and SLA metrics supported by regularly scheduled reporting of performance for the following areas IT Service Desk Infrastructure Services and Network Availability Performance Application Services Leads and provides direction to the Operational Teams Selects trains develops and motivates staff to meet or exceed performance expectations Participates in budget development and monitoring in support of business initiatives Interviews hires evaluates manages and develops staff to ensure accountability for achievement of departmental goals and objectives Collaborates on deployment of ITSM functions by instituting and demonstrating industry best practices for release change configuration and implementation and incident problem management Leads through inspiration and innovation turning ideas into reality replicating the success throughout the team Work closely with the PMO to ensure in flight projects and initiatives are clearly understood and a fluid framework exists for the transition of completed projects into Service Delivery REQUIREMENTS What youll need to succeed Bachelors degree in computer science or a related field or an equivalent combination of education and experience Experience of a challenging entrepreneurial environment Minimum of ten 10 years IT experience Minimum of five years IT management experience The ability to cope with rapid change in an organized way Highlyorganized selfmotivated leadership style of continuous improvement Strong leadership presence with highmotivation to meet personal team and corporate goals The ability to manage many competing priorities Strong communication skills at all levels of the organization Demonstrated ability to provide excellent customer service The ability to manage expectations of senior leaders report progress and describe initiatives succinctly and clearly Determine the profile of risks in the estate and devise a strategy to mitigate Experience of a broad range of technologies The ability to develop mentor members of the team Problem incident management expertise Able to coordinate the activities of a diverse group of engineers driving discovery troubleshooting and resolution steps Experience with people management coaching performance evaluation career planning project prioritization escalation support during incidents etc Detail oriented process driven innovative mindset and a deeply ingrained sense of ownership for the services delivered Ready to join our exciting transformation to become a hybrid retailer bringing luxury experiences to the fingertips of our customers everywhere Nows your chance By being part of our journey here at Chalhoub Group you can make a real impact on customers and some of the finest brands in the world In return youll have everything you need to innovate your career What we can offer you We will help shape your journey with us through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility Our Group offers the opportunity to support careers that may span different teams different job roles different categories and even different countries We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow Amazing benefits We recognise the value that you bring and we strive to provide a competitive benefits package which includes health care life insurance child education contribution exclusive employee discounts

قدِّم طلب ترشيحك
أضف الى المفضلات
إزالة من الإشارات المرجعية
قدِّم طلب ترشيحك
بريدي الالكتروني
بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
واصل
استمارة الطلب