An opportunity has arisen for an Assistant Manager to join our Business Excellence team in Jumeirah Zabeel Saray. The main duties and responsibilities of this role are :
Responsible for supporting Business Excellence Manager in developing the hotel strategy; defining, implementing and maintaining process framework elements and taking active role in improvement programs.
Supporting the requirements of the balanced scorecard and strategy
Supporting guest feedback management processes and associated standards
Supporting colleague innovation.
Diving colleague awareness of Business Excellence and quality related principles
Facilitating improvement projects to identify root cause and eliminate recurring problems / prevent problems from occurring
The ideal candidate for this position will have the following experience and qualifications :
One to three years of progressively responsible roles within operations or Business Excellence, preferably within the hospitality business
Qualification equivalent to Bachelor’s Degree or Diploma in Hotel Management, Business Excellence or Quality Management
Training on Excellence Model and Quality Management System methodologies
Minimum of 1 year previous experience in the Business Excellence and / or Quality Management System environment
Experience of Business Excellence role will be an added advantage
Excellent analytical, problem solving and decision making skills
Excellent skills of PC applications (MS Office, MS Projects, Access, Visio)
Must be organized and detail oriented with the ability to handle multiple tasks simultaneously
Ability to work in a team environment while fulfilling independent responsibilities
Competently and effectively communicating abstract concepts in user friendly framework.
This position offers a highly competitive salary and package which includes :
Your own single room accommodation / live out allowance
Free transport to and from your place of work
Meals during working hours
Annual flight ticket
Life and accident insurance
Retail and leisure discounts
50% discount off Jumeirah F&B Outlets and reduced hotel rates.