Guest Relations Officer (Arabic, German or Russian Speakers)
Hilton
Al Jazirah Al Hamra, North Ras Al Khaimah
منذ 19 يوم

Job Summary

A Guest Relations Officer engages with our Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Officer is always prepared to respond to Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

A Guest Relations Officer truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards :

  • Check the guest arrival reports in advance of Guest check-in and coordinate with Housekeeping on room allocations for guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of Guests
  • Ensure all rooms meet the highest quality standards and include all requested amenities before Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • What are we looking for?

    Guest Relations Officers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and / or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-

    stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

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