Guest Relations Executive
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 1 يوم

Description

About Jumeirah and Jumeirah Beach Hotel :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.

You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’. Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport.

The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Role :

An opportunity has arisen for a Lobby Ambassadress / Ambassador to join Front Office team at Jumeirah Beach Hotel. The main duties and responsibilities of this role :

  • To be present in the lobby in order to welcome all guests upon their arrival to the hotel
  • To make sure that each and every guest is welcomed with cold / hot towel and welcome drink on arrival
  • To be aware of all functions and special promotions in the hotel and sister properties
  • To escort and provide correct directions to all internal and external guests
  • To make sure that we have enough cold / hot towels and welcome drinks for the smooth operation
  • To maintain back area clean and tidy (as per HASAP) at all the time
  • Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
  • To assist Other Hotel Front office Operation (Club Executive / Premium Leisure) whenever required
  • To attend trainings as per the department training plan
  • To assist department objective in order to achieve targets (Sirius / Up selling etc.)
  • To be ready to work willingly to any assignment given
  • Prepare next day’s VIP arrival list, along with amenities requisition
  • Check Arrivals list for the following day, liaise with Rooms Controller to allocate rooms for VIP guests and guests with special requests
  • Order and ensure timely delivery of amenities for all arrival and in-house VIP and Suite guests
  • Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel
  • Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and Suite guests.
  • Ensure Lobby Management at all time and welcome to all guests to the hotel

  • Conduct an In room check in for VIP and Suite guests
  • Attend to special requests made by VIP and Suite guests prior to, during or after their stay
  • Print and action Guest Relation trace report
  • Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the Front Desk or at the EC / PLC reception
  • To conduct courtesy calls to VIPs and Suite guests
  • Assist with group registration when required
  • To arrange special amenities as per guest request (Flowers, cakes, balloons, honeymoon set up)
  • Administrational

  • Prepare VIP guests list for next day’s arrival
  • Prepare the daily guest amenity list and distribute it to the respective department
  • Check the previous night’s no shows and pull out amenities accordingly
  • Prepare and distribute the daily guest feedback report
  • Prepare and distribute the daily guest amenity list
  • Updates and maintains all Guest History Files
  • Prepare welcome letters for all VIP guests
  • Prepare special guest letters (i.e. Birthday, Anniversary, Honeymoon)
  • Prepare special guest list and invitations for GM cocktail reception
  • Reply to the guests’ emails
  • About You :

    The ideal candidate for this position will have the following experience and qualifications :

  • High School Graduate
  • Speak at least one of the mentioned languages fluently (Russian, German, Italian, Spanish, French, Spanish, Arabic, Chinese Mandarin )
  • Previous Opera Systems Knowledge
  • Pleasing Personality
  • Customer service experience in a five star environment in Front Office
  • Cash Handling
  • Proficiency in spoken and written business English
  • Knowledge in Microsoft Office applications
  • Able to effectively Communicate with all levels of colleagues and Management
  • Degree qualification from a recognized hotel or business school will be an advantage
  • Complaint handling experience in a 5* hotel
  • About the Benefits :

    This position offers a highly competitive salary and package which includes : shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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