Guest Experience Agent
Fairmont Hotels & Resorts
Fairmont Dubai, Dubai, United Arab Emirates
منذ 14 يوم

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following :

  • Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
  • Make our Guests and Visitors feel warm and welcome
  • Assist Guests with luggage
  • Assist Guests with directions to the Front Desk, or any other area of the Hotel
  • Welcome Guests using authentically local greetings
  • Engage in conversation with first time visitors, show them the lobby and the surroundings
  • Assist the Doorman as necessary
  • Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in
  • Offer to enroll Guests who are not currently FPC members
  • Additional duties, as assigned by the FPC Manager or the Front Office Manager
  • Qualifications :

  • Previous PMS experience required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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