Walk the length of George Street from our sister property and you'll come to The Principal Edinburgh Charlotte Square. The hotel is one of several smart addresses on a UNESCO World Heritage site comprising seven, inter-
connecting townhouses, as well as a purpose-built block of bedrooms. The hotel has recently been refurbished from top to toe, to designs by the award-
winning team at Goddard Littlefair. In addition to 199 guest rooms and suites, the hotel has refurbished dining and event space;
The SPA at Principal, utilising both Oskia and Ishga brands; The Garden, a glazed courtyard serving a light menu of all-
day food, afternoon tea and evening cocktails; and Baba, a Levantine-influenced restaurant.
Your day to day
Sign yourself on duty, collect work allocation, sign for any keys that maybe required prior to commencing your shift both in the housekeeping department and with the Manager.
Perform cleaning and maintenance of all storage areas, public areas and employee areas to the required standard.
Hand in any lost property to the housekeeping department.
Provide guest with requested services at all times.
Ensure supervisor is informed of any malfunctioning equipment and maintenance problems to ensure full guest satisfaction.
Complete a requisition for the cleaning materials required on a weekly basis.
Perform spring cleaning as required.
Perform spot cleaning of carpets and upholstery as necessary.
Consistently provide and maintain the highest standard of guest care and service.
Maintain a high standard of personal hygiene and grooming at all times.
Ensure that your designated uniform is worn, well pressed and in a good state of repair at all times.
Familiarise yourself with your departmental Standards of Performance and to be able to demonstrate their application.
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
Handle any guest complaints or problems promptly and to ensure that all resolved / unresolved incidents are reported to your Head of Department.
To be security conscious with respect to guest / staff / hotel property / welfare and to report suspicious circumstances to your Supervisor.
Report any damage to furniture, fittings and equipment to your Supervisor.
Maintain your departmental area in a safe, hygienic and presentable state, at all times.
Co-operate and communicate with your colleagues, Supervisors, Head of Department and Management to ensure effective department team work and high morale.
Attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Head of Department.
Follow all procedures set up for energy conservation
What we need from you
To be successful in this role; good communication, excellent personal presentation and a strong work ethic will be required.
The ideal candidate needs to be proactive and work under their own initiative
Ideally you will also have experience in a similar role within a similar establishment.
What we offer
A competitive salary
28days holiday each year, including bank holidays
Hotel based incentive and recognition schemes
Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
Discounted accommodation with competitive colleague rates at our other hotels
Long service awards which increase with length of service
Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
Financial rewards for delivering sensational service
Free meals on duty
Discounted gym membership