Association Management Specialist
MCI Group
Dubai, UAE
منذ 1 يوم

Association Management Specialist

Association Management Specialist MCI Events

At MCI we foster a culture that drives us to deliver innovation and growth for our clients. We’re a global team of energetic and talented people who turn challenges into opportunities.

We partner with clients to provide our expertise on how to engage and bring people together through live and digital experiences.

We actively use our skills, voice and relationships to make a positive impact on our world.

Always remembering our responsibility for giving back and protecting our planet, always reinforcing the value of human relationships and connectedness for our clients, our talents, and our communities.


To Carry out daily operational tasks within the Integrated services areas in accordance to the Service Level agreements established with the client

  • Effectively communicate, problem-solve, work in teams and on a one-to-one basis and above all, provide excellent customer service.
  • Oversight daily operations (workload, performance, training). Being the first point of escalation for any inquiries
  • The daily reporting to Client on operations, volumes Communication with client : Contact person for the Client delegates.
  • Informing team and client of any updates, new tools or issues.

  • Weekly internal quality check
  • Supporting the Integrated Services Manager with the monitoring of Service Level Agreement (SLA) pertaining to the different client areas

    Provide project management of specific projects for one or more full-service Associations.

  • Assure that the policies, resolutions and goals of the Board are carried out
  • Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
  • Provide excellent customer service and maintain open lines of communication with all stakeholders
  • Provide input and assist the Board with the preparation of the Association’s annual budget
  • Be responsible for the daily implementation of the annual budget, perform general financial management and record keeping
  • Coordinate receipt and review of invoices for services and ensure timely payment of bills
  • Manage proposals and comparison spreadsheets and make recommendations as appropriate.
  • Manage vendor relations
  • Ensure maintenance of all files, records and good business practices
  • Prepare Board meeting agenda, monthly management report and all other reports
  • Attend regular Membership meetings
  • Sponsorship sales to potential pharma partners quotations and invoices

    Professional Experience and Education :

  • Post Graduate Preferred.
  • Minimum 2-year experience in the non-profit, NGO or association sector (preferred not a must)
  • General background / experience from any service-related sector may also prove to be a suitable match.
  • Experience in a customer service department is an asset
  • Customer-oriented and possess a good commercial attitude
  • Quick, efficient, and accurate in all administrative duties
  • High level of organizational and time management skills
  • Stress resistant and able to carry out several tasks at the same time
  • Possess professional telephone skills
  • Good command of verbal and written communication skills in English. Spoken Arabic will give you an added advantage
  • Proficient in using Internet, MS Office (Outlook, Word, Excel) and database experience useful
  • Excellent Relationship building skills
  • Ability to do basic desk top research and write reports
  • Ability to multitask and prioritie
  • Strong written and verbal communication skills in English
  • Proficient in time management and organizational skills
  • Flexibility and adaptability of working in multi-cultural teams
  • PC experience with Windows operating system and a variety of software programs
  • Skills : Sales and marketing, multitasker, time management skills. Spoken Arabic could be a advantage.

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