Collaboration Suit Support Engineer Specialist
NSI & Bluefin Talent
UAE,Dubai,Dubai
منذ 23 ساعات
source : Drjobs.ae

RESPONSIBILITIES :

Support (Identify, troubleshoot and resolve incidents) all Microsoft Exchange / Skype servers

Support (Identify, troubleshoot and resolve incidents) Exchange / Skype services

Support (Identity, troubleshoot and resolve incidents) related to Collaboration Suit service and tooling integration

Provide support and work with 3rd party vendors, subcontractors, and support teams in order to achieve SLAs.

QUALIFICATIONS :

Bachelor's Degree in Computer Science, Information Systems, or equivalent.

MCSE Messaging

Additional Microsoft Certifications a bonus

ITIL Foundation Certificate v3 a bonus

EXPERIENCE REQUIREMENTS - SPECIALIST LEVEL

8+ years of overall experience with Microsoft Exchange / Skype Server support within DAG environments and 500+ users / accounts.

Advanced troubleshooting skills

Intermediate scripting skills (PowerShell, VBS, python, etc.)

Intermediate Exchange PowerShell skills

Ability to accurately perform RCA on resolved incidents and problems

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