Support (Identify, troubleshoot and resolve incidents) all Microsoft Exchange / Skype servers
Support (Identify, troubleshoot and resolve incidents) Exchange / Skype services
Support (Identity, troubleshoot and resolve incidents) related to Collaboration Suit service and tooling integration
Provide support and work with 3rd party vendors, subcontractors, and support teams in order to achieve SLAs.
Bachelor's Degree in Computer Science, Information Systems, or equivalent.
Additional Microsoft Certifications a bonus
ITIL Foundation Certificate v3 a bonus
EXPERIENCE REQUIREMENTS - SPECIALIST LEVEL
8+ years of overall experience with Microsoft Exchange / Skype Server support within DAG environments and 500+ users / accounts.
Advanced troubleshooting skills
Intermediate scripting skills (PowerShell, VBS, python, etc.)
Intermediate Exchange PowerShell skills
Ability to accurately perform RCA on resolved incidents and problems