Senior Supervisor IT
Dubai Parks and Resorts
Dubai
منذ 4 يوم
source : HireeJobsGulf

Are You a Star In order to be qualified for this role you should possess the below criteria Required Qualifications Preferably a Bachelors degree in Information Technology and or relevant field 35 years in Helpdesk Analyst role Required Experience 12 years in Supervisory role JobSpecific Skills Utilizing technical skills Demonstrable experience in autonomous support and proactivity in improving a Service and Support function Following ITIL best practice where appropriate Knowledge experience of industry best practice in IT service delivery Strong technical understanding of the key technologies we use Organize team tasks and projects Experienced Mentor Strong Server Skills Excellent trouble shooting skills and ability to work autonomously Team Training Incident Management process Participate in the development and improvement of the service support processes and procedures ITIL Ensure incident queues are kept up to date e g customers regularly informed of progress Monitoring and maintaining service desk performance and systems to a high quality and standard Mentor coach and assist members of the team The Best Part of The Story We offer a competitive salary and benefits package which includes housing allowance annual flight allowance comprehensive medical coverage life and accident insurance and other generous allowances We also care about your career development supported by Learning opportunities for those seeking a longterm future in the Company

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