Ensure that all Reception Hostsand Service Advisors provide a CustomerCentric environment that is geared to the highest levelof customer satisfaction and promotes our Customer ServiceValues.
Ensure the accurate flow ofcustomer, vehicle information to ensure the vehicles are FixedRight First time and delivered based on the customer promiseddelivery time.
Ensure that all reportingstaff demonstrates a high level of sifting, sorting, sweeping,spick n’ span and safety that promotes a customer centricenvironment.
To adhere to all departmentalprocedures
Ensure the tracking of thefinancial performance of each direct employee responsible forselling labour hours and other sales.