Process Specialist
Dubai, AE
منذ 7 يوم

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.

Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?

The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.

You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.

Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

The role of the Process Specialist will be to provide support as an integral part of the Business Process Operations Division in all administrative activities.

You will serve as the primary liaison for creation, validation & review of Standard Operating Procedures for the Aftersales Retail Division.

You will be second in-charge for overall project management commitments by the Business Process Operations Manager.

Your key responsibilities will be but not be limited to :

  • Support in creating, standardising & reviewing of Standard Operating Procedures (SOP) for the Aftersales Retail Division.
  • Support in Project Management activities of the Business Process Operations Manager by collating metrics, such as Project Tracker, Minutes.
  • Create correlating reports for projects to ensure deadlines and quality control standards are met to time and as per budget commitments.

  • Conduct regular Audit across the branches to ensure the compliance to all company procedures for various job functions.
  • Identify and report where processes are not working as they should.

  • Follow up for corrective actions on Non-conformities Develop various procedures for effective implementation of all corrective actions.
  • Ensure SOP’s are updated and implement the management and compliance recommendation on process changes if feasible.
  • Compile and issue guidelines to frontline supervisor on best practice.
  • Minimum qualifications required are :

  • Certification from a reputable institute or Degree from reputable University.
  • Excellent MS Office skills.
  • Minimum 2-3 years’ experience in similar role
  • Demonstrate experience in Visio, Project Management & Process Mapping.
  • Great team player & very collaborative.
  • Capability of working on several projects at the same time.
  • Relentless strive for excellence.
  • Outstanding presentation skills with worksheets
  • Keen attention to detail.
  • We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

    Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-

    crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

    We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

    We make every effort to review and respond to every application.

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