Customer Service Representative
منذ 6 ساعات
source : Wisdom Jobs

Job Overview They will be responsible to answer calls and register the inquiry complaint efficiently They will have to follow up with the concerned department to resolve the issue and close the registered inquiry complaint and will be responsible for sending quotations to customers assist the sales team with pricing and availability of stock create new customer file Main Responsibilities Opens customer accounts by recording account information Maintains customer records by updating account information Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution Maintains financial accounts by processing customer adjustments Recommends potential products or services to management by collecting customer information and analyzing customer needs Prepares product or service reports by collecting and analyzing customer information Contributes to team effort by accomplishing related results as needed Qualifications College graduate Bachelors or Equivalent undergraduates may applyMinimum of 6 months office work experience ideally in a Customer Service role but not essentialProblem Solving skillsDocumentation SkillsMust be an excellent communicatorMust be reliable and service orientatedEvery day we make the world cleaner safer and healthier protecting people and vital resources Ecolab is the global leader in water hygiene and energy technologies and services Around the world businesses in foodservice food processing hospitality healthcare industrial and oil and gas markets choose Ecolab products and services to keep their environment clean and safe operate efficiently and achieve sustainability goals Our global workforce of over employees is consistently delivering comprehensive solutions that meet the unique needs of our customers

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