Senior Institutional Performance & ExcellenceSpecialist
Zayed University
UAE,Dubai,Dubai
منذ 4 يوم
source : Drjobs.ae

TheResponsibilities

  • Develop a plan to achieve the standards of excellence inthe University and lead the university- wide effort to participatein the Sheikh Khalifa Government Excellence Award(SKGEP)
  • Conduct the EFQM criteria and RADARassessment methodology to meet or exceed the expectations of alltheir stakeholders
  • Prepare universityself-assessment performance report using EFQM’s RADAR,and BSC tools to assess the university’s improvement andscoring efforts and document its continuous performance and ways ofimprovements.
  • Spread the awareness ofinstitutional excellence practices through a series of training andworkshop session to promote the principles of the internationalexcellence models.
  • Develop performance reportsfor the executive management and the required reports for otherrelevant bodies in coordination with the concerneddepartments.
  • Prepare monthly progress reportsto the Top- Management regarding the strategic Plan implementationand suggested corrective actions to minimize any risks that willaffect the strategic plan implementation by using differentanalysis methods such as SWOT and PESTLE.
  • Participate in the design of measurement indicators tomeasure the efficiency of operations and services and thedevelopment of the strategic and operational plans to ensurecompatibility with excellence plan.
  • Conductanalysis on customers’ satisfaction and prepare thenecessary reports on ad hoc bases.
  • Develop asystem for archiving documents and all documents pertaining to thepractice of institutional excellence and quality.
  • TheRequirements

  • MustPossess a bachelor’s degree in Quality Management,Business, Management, or related disciplines from an accreditedinstitution and a minimum 7 years of related experience, or anequivalent combination of education.
  • Relevant Master’sdegree will be an asset.

  • Certification inProject Management for Professionals (PMP)
  • Knowledge of current trends and issues relating toExcellence Award requirements; PMO criteria.
  • Experience using ADAA and Khadamty software
  • Other essentialrequirements : Must possess excellentcomputer skills.

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