Posting Date May 29, 2021
Job Number 21053490
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Position Type Non-Management
Located Remotely? N
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local.
Designed for the independent traveler seeking balance, there’s Four Points.
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem.
Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing.
Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line.
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.
Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare / review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards.
Enter and locate information using computers / POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.