Field Service Engineer LPD
Thermo Fisher Scientific
Dubai, Dubai, ARE
منذ 2 يوم
  • Job Description
  • Job Title : Field Service Engineer LPD
  • Reports To : Service Manager Middle East and Africa

    Group / Division : Instrument and Enterprise Services

    Career Band : V

    Job Track : Professional

    Position Location : Dubai, UAE

    Number of Direct Reports : 0

  • Position Summary :
  • As part of the Instrument and Enterprise Services Team, you make sure to give excellent support to our Partner and Customer in the region of responsibility.

    Beside Technical Support, you will do field service jobs that afford travelling in the region, and sometimes EMEA, you will also perform tech support out of the office and support our inhouse demo center and colleagues on our CAT 1 products, covering the product lines of LPD and RSD.

    Key Responsibilities :

  • Technical support for a Key Customer in the region
  • Identify parts required for repairs and maintenance, providing necessary quotation and ensuring prompt delivery of parts and consumables
  • Warranty case management
  • Ensure the customer has the relevant technical documentation
  • Installation, Maintenance and Repairs of our equipment and Training and Familiarization of Partner and Customer
  • Service Support of our Distribution Partner in the region
  • Technical support for our Distribution Partner and Customer
  • Close Partnership and strong relation with our sales Team
  • Make sure to transfer our high quality standards to partner and customer
  • Documentation of Service Jobs and Travel activities in weekly and monthly reports
  • Close contact to support Teams of the Factories
  • Participation at Exhibitions, Meetings and Seminars with distribution partner and customer
  • Coordinating Training of distribution partner engineers and mentoring
  • To enhance quality of service on defined range / s of equipment
  • Assess and report on product quality issues
  • Build relationship with staff at key account customers
  • Give field accompaniment to new staff and mentor where possible.
  • Create sales leads while on site.
  • Records and Reporting
  • Adhere to all Company internal and ISO9000 procedures
  • Create complaints when they are identified
  • Complete company tickets such as C4S and forward to the office in a timely manner
  • Monitor of engineer parts boot stock inventory consumption to optimize usage
  • Product and Company Knowledge
  • Maintain thorough knowledge of product ranges and services
  • Communicate product knowledge to core support team
  • Minimum Requirements / Qualifications :
  • Bachelor of Engineering, Science Graduate (Electro / Mechanical / Chemical / Biochemistry qualification) with significant experience in providing service support with at least 5 years experience in Analytical Instrumentation
  • Relevant knowledge of defined ranges of LPD and RSD products
  • Excellent communication skills
  • Smart, professional appearance
  • Self determination
  • Self Learning Initiative
  • Team Player
  • Customer focus and Professional skills
  • Good knowledge of Microsoft Products
  • Good knowledge of network and server set up
  • Around 50% travel and 50% being in the office to support our partner and customer from there
  • Good if already worked on Thermo Fisher Scientific equipment
  • Non-Negotiable Hiring Criteria :
  • Experience on LPD and RSD products
  • Education Criteria
  • Communication Skills
  • Full, clean driving license.
  • Must live in relevant region
  • Good knowledge of English language verbal and written
  • Good knowledge of another language, preferable Arab.
  • Willingness to travel in the region and globally
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