Therapist
FAIRMONT
Dubai, Dubai, United Arab Emirates
منذ 5 يوم

What you will be doing :

  • An ambassador of Fairmont Dubai by providing memorable Guest experiences
  • Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
  • Possess knowledge about all aspects of the spa’s treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
  • Maintain cleanliness of the facilities to ensure they are in peak sanitary conditions at all times
  • Performs all massage, body treatments, and aesthetic services as certified or trained
  • Ensure individualized Guest service through acknowledging and responding to needs and expectations
  • Review Guest’s medical history / waiver and all information in SpaSoft, prior to performing each treatment
  • Maintain clean and neat work environment at all times ensuring equipment for body treatments and personal equipment is in safe working order
  • Maintain proper supplies of professional products, towels, and other supplies in treatment rooms
  • Possess thorough knowledge about all aspect of Spa’s operations including telephone usage, Guest relations, retail sales, and spa services and facilities
  • Assist Members and Guests with the use of sauna, steam, whirlpool, etc
  • Handle Guest complaints and solves problems to the degree possible
  • Work with related hotel departments to ensure efficiency in meeting Guest needs
  • Contribute to the team environment by assisting Spa Colleagues in all areas
  • Participate in the orientation and training of all Colleagues assigned to the spa
  • Follow Occupational Health and Safety regulations
  • Your experience and skills include :

  • Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.)
  • Minimum of two-year experience in Spa industry or hospitality an asset
  • Computer literacy in Windows, MS Office Suite, Fidelio PMS system, SpaSoft, and Micros is recommended
  • Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
  • Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
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    بريدي الالكتروني
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