Front Office Manager
Mediclinic
Dubai, United Arab Emirates
منذ 5 ساعات

MAIN PURPOSE OF JOB

Manage and lead the effective and efficient operational running of the front office department to ensure client centric services are provided to patients

Grade 12 certificate

A relevant Bachelor’s Degree or Diploma

REQUIRED EXPERIENCE

At least 5 years’ experience in a healthcare environment

At least 3 years’ experience in a management or supervisory position

KEY RESPONSIBILITY AREAS

Provide strong leadership and management guidance to the Front Office team

Ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit / facilities

Monitor and manage client expectations and satisfaction through Patient Experience feedback

Manage and optimise outpatient collections for the company

Monitor and manage the accurate recording / processing of patient data to prevent financial risk for the company

REQUIRED JOB SKILLS AND KNOWLEDGE

Client service and related management principlesComputer literacy and proficiency in MS Office applicationsConflict management skillsDemonstrate understanding and knowledge of financial principles and sense for businessVerbal and written communication skills in EnglishWorkforce planning and scheduling

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