Tax seller engagement manager
Amazon Dubai
Dubai, Dubai, AE
منذ 1 يوم
source : WHATJOBS

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Responsibilities :

  • Demonstrates effective, clear and professional written and oral communication.
  • Engages 1 : 1 with Amazon Selling Partners to educate them about their VAT obligations and guide them with resources to be compliant
  • Works on mass communication strategy to increase awareness via emails / Whatsapp / Amazon Seller central / live broadcasts etc
  • Captures key pain points reported by Amazon Selling Partners and works backwards to find solutions to simplify / eliminate these pain points
  • Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers’ issues.
  • Creates processes with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.
  • Work closely with internal partner teams to create, refine and localize processes leading to operational efficiency and seller success.

    Example for handling buyer contacts for missing tax invoices

  • Coordinate with global teams to communicate and train local teams on product / program launches to drive adoption and feedback.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Communicate clearly and professionally with senior leadership in reporting, delivering project updates, and handling escalations
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
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    تقديم
    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
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