Rooms Division Training Manager
Dubai, United Arab Emirates
منذ 5 يوم

Summary of Responsibilities :

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following :

  • Set up the learning and development culture and standards
  • Heads training monthly meetings with actions and documentation required
  • In charge of overlooking the training in Front Desk, Royal Service, Guest services, Concierge, Fairmont Gold, Housekeeping, Laundry and Health Club.
  • Coordinates succession plans with Director.
  • In charge of preparation of the Rooms departmental orientation program for new hires
  • Fully aware of the rooms division operations and job descriptions
  • Train all Rooms Division Colleagues; ensuring the comprehension and execution of standards are met
  • Provide on-going coaching and guidance for Departmental Trainers & Rooms Division leaders to ensure consistency in standards
  • Ensure all training material is up to date
  • Coordinate all training sessions
  • Performs internal standard audits and ensure brand standards are met
  • Works on process renovations and quality assurance in the Division
  • Provide feedback, seizes training and coaching opportunities with Colleagues
  • Follows up on guest feedback and analysis and develops training plans
  • In charge of developing monthly and quarterly training plans in line with business demands and carrying the proper SWOT analysis.
  • Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
  • Promote and follow a safe work environment
  • Promote and lead a service driven, results driven work environment
  • Ensure all team member training, documentation and testing is completed in the required time frame
  • Create and develop training materials and programs to meet the needs of the Rooms Division
  • Coordinate training with various sections to ensure training and coaching is executed
  • Develops a team of trainers within the overall team and coordinates with them
  • Develops team building activities to ensure momentum is always part of the culture
  • Works closely with Quality committee for follow up on action plans
  • Consistently offer professional, friendly and engaging service
  • Follow department policies, procedures and service standards, including all safety policies
  • Other duties as assigned
  • Qualifications :

  • Passion for learning and development
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English, secondary language preferred
  • Minimum of 2 years previous training experience is an asset
  • Previous Rooms supervisory experience
  • Train the trainer certification an asset
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Property Management system
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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