Rooms Division Training Manager
FRHI
Dubai, United Arab Emirates
منذ 5 يوم

Summary of Responsibilities :

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following :

  • Set up the learning and development culture and standards
  • Heads training monthly meetings with actions and documentation required
  • In charge of overlooking the training in Front Desk, Royal Service, Guest services, Concierge, Fairmont Gold, Housekeeping, Laundry and Health Club.
  • Coordinates succession plans with Director.
  • In charge of preparation of the Rooms departmental orientation program for new hires
  • Fully aware of the rooms division operations and job descriptions
  • Train all Rooms Division Colleagues; ensuring the comprehension and execution of standards are met
  • Provide on-going coaching and guidance for Departmental Trainers & Rooms Division leaders to ensure consistency in standards
  • Ensure all training material is up to date
  • Coordinate all training sessions
  • Performs internal standard audits and ensure brand standards are met
  • Works on process renovations and quality assurance in the Division
  • Provide feedback, seizes training and coaching opportunities with Colleagues
  • Follows up on guest feedback and analysis and develops training plans
  • In charge of developing monthly and quarterly training plans in line with business demands and carrying the proper SWOT analysis.
  • Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
  • Promote and follow a safe work environment
  • Promote and lead a service driven, results driven work environment
  • Ensure all team member training, documentation and testing is completed in the required time frame
  • Create and develop training materials and programs to meet the needs of the Rooms Division
  • Coordinate training with various sections to ensure training and coaching is executed
  • Develops a team of trainers within the overall team and coordinates with them
  • Develops team building activities to ensure momentum is always part of the culture
  • Works closely with Quality committee for follow up on action plans
  • Consistently offer professional, friendly and engaging service
  • Follow department policies, procedures and service standards, including all safety policies
  • Other duties as assigned
  • Qualifications :

  • Passion for learning and development
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English, secondary language preferred
  • Minimum of 2 years previous training experience is an asset
  • Previous Rooms supervisory experience
  • Train the trainer certification an asset
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Property Management system
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب