As head of Client RelationServices & Excellence you will provide directionand leadership for all business areas, as well as facilitatescommunication between clients, operational teams, and any othervendors / partners.
A senior level strategistand leader who also does the work, you will also be responsible formanaging, building, and growing client relationships and visibilityand presence with collaboration of Retail, Marking &Communication teams Additionally, the Director is focused onproviding direction and guidance on strategy and creatingopportunities for program development and expansion
Developing best in class customer insight, segmentationand direct response marketing.
Creating acohesive customer experience across all channels includingE-commerce and all Digital Communication Partners, CRM withinLoyalty Program
You will ensure implementationof Key Strategies set by central guidance and rolled across allDigital Mediums and teams, including Retail and Productteams
All E-commerce activity and execution ofstrategies will be a key part of this role. It will be essentialall roll-outs are in harmony within the business from Marketing,Retail, IT, Logistics, Retail website and all areas withinE-commerce must also be aligned to a qualitativeframework