To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand
image, operational compliance and customer satisfaction
Functional Roles and Responsibilities
Drive sales, monitor performance and identify commercial opportunities and make recommendations to
meet and exceed sales targets
Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints
effectively and promptly.
Minimise stock loss through the management, implementation and adherence of ATG policies and
Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company
expectations of standards, maintenance and cleanliness.
Monitor sales per square foot to ensure maximum productivity within brand and store specifications
Keep abreast of market trends and competitor activity and provide feedback / recommendations to the
Ensure all Company policies and procedures are implemented and adhered to.
Ensure Company Health & Safety standards are adhered to at all times
Analyse stock management information available to ensure sales opportunities are maximised.
Provide and analyse reports in order to gain understanding of current performance trends, to identify
commercial opportunities and ensure Buying / Planning are aware of stock related feedback.
Prepare and implement stock takes in store in liaison with the Operations team.
Recommend, manage and / or support sales promotions and brand activities through effective planning and
preparation to meet expectations. Feedback to relevant parties.
Establish and maintain effective professional relationships with key business partners.
Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to
People Management Roles and Responsibilities
Provide leadership and direction to team members towards the achievement of goals and objectives
Coach and motivate team to enhance performance and produce quality work, and ensure that they are
continuously developed for higher level roles.
Education / Certification and Continued Education
Graduate in any discipline
Years of Experience
3-5 years experience of successfully running a profitable retail store