Should haveclear communication skills both verbal and written.
Excellent product knowledge with the ability to explain productfeatures to clients.
Should have a positive attitudewith excellent interpersonal skills.
Listening andcomprehensive skills so as to understand customer'spreferences.
Problem solving skills are needed tohandle customer relates issues.
ROLES & RESPONSIBILITIES
Answering callsprofessionally and providing relevant information about products orservices.
Supervising customer service staff andmonitoring their performance to ensure excellent service.
Ensuring customer satisfaction by solving variousissues.
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