Royal Service Agent
FAIRMONT
Dubai, Dubai, United Arab Emirates
منذ 6 يوم

effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Summary of Responsibilities :

Reporting to the Manager, Royal Service, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls either by redirecting calls or assisting the caller
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the Royal Service software system
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Have full knowledge of the hotel’s emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
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