Senior Executive Field Service
منذ 3 يوم
source : MNC Jobs Gulf

Job Description

Senior Executive - Service

Reporting to Manager- Field Service, the key job responsibilities of Senior executive will be :

  • Service Planning : - To implement the service plan and sustain continuous business growth. Establish service business intelligence and tracking for Service plan implementation at distributor.
  • Service Product Offerings : - Support distributor to implement attractive service product offering (Contracts / Ex. Warranty / other customized) schemes that are competitive and attractive to our customers in the private, corporate, fleet sector.
  • Support to enhance the penetration ratio at the assigned territory

  • Customer Retention : - To improve Customer retention through development of service's offers & accessories proactively by anticipating the changing customer needs and demands based on vehicle age
  • Service KPI Management : - Ensure communication with distributors and set specific service KPI targets on yearly basis and track the performance and rotate improvement plans
  • Service Cost / Pricing : Service cost / pricing study, summarize and support distributor to ensure cost competitiveness in the respective market
  • Service Marketing - Plan effective service Marketing campaigns. Plan seasonal and customized targeted campaigns based on the market situation and customer need trend study in each market
  • CRM - To develop, implement and improve CRM / BDC activities to enhance service promotion activities at distributor
  • Dealer clinics / Operations audits - Dealer visits to suggest and implement changes required to achieve higher dealer standards and customer satisfaction.
  • Monitor and improve H CSI, VoC and D CSI on monthly basis
  • Support Manager in all aspect of Service planning and business development activities
  • Job Location : DUBAI

    Experience and Skills

  • 7 - 10 yrs experience in automotive industry with hardcore role in service planning and business development
  • Background must be well-rounded in the areas of service development, distributor business management and analysis
  • Ability to conduct detailed analysis and knowledgeable in evaluation of distributor KPI's and daily operational controls
  • Ability to develop service product offerings to meet changing customer needs
  • Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment
  • Computer literate (MS Word, Excel and PowerPoint)
  • High level skills desired for using excel & preparing PowerPoint presentations
  • Fluency in English is mandatory. Arabic language proficiency is desirable.
  • Ability to respect & communicate with seniors of different nationalities
  • Willing to travel with no restrictions
  • Strong presentation and organizational skills
  • Excellent Customer relations skills
  • Other Areas :

    Previous experience : 7 - 10 yrs in Automotive Service development

    Min Experience : 7 Years

    Salary : AED 15000

    Temp / Perm : : Permanent

    Location :

    United Arab Emirates Dubai

    Posted Date : September 15, 2019

    September 15, 2019

    قدِّم طلب ترشيحك
    بريدي الالكتروني
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