No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.
Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?
The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.
You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.
Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best. About the Job : We are currently looking to recruit an Aftersales Administrator for Al-Futtaim Lexus in Dubai.
The Aftersales Administrator will be responsible and acts as a link connecting departments, vendors, and staff members focusing on providing support to organize, supervise, and facilitate the work among employees, as well as provide specialized support to track progress and timelines, communication, developing SOP's, and improving service levels of different business verticals that provide supports to Lexus Aftersales (PDI, Standards, Cal Center, Pricing, Bodyshop).
Specifically, your responsibilities will include :
Standards Work with stakeholders and coordinate development, implementation, and sustainment of standards at all locations across UAE.
This includes but not limited to; Facility, Hospitality, SOP's, Audit, Staff Uniforms, Tooling and Equipment.
Planning and Coordination Carries out defined tasks related to brand and operational requirements that involved various support departments like PDI, Standards, Bodyshop, Call Center, Pricing, SMC Dept.
Technical, Warranty, Parts, and Head Office.
Reports and Performance KPI's Resolves administrative problems by coordinating preparation of reports, analysing data, and identifying solutions to ensure Lexus needs are met on a timely manner with the right quality.
Communication Timely response to requests for support. Includes setting priorities and following up requests in accordance with agreed criteria.
Ensure to provide accurate information both by written or verbal communication to all stakeholders.
About You : The ideal candidate will possess a Bachelor's Degree preferably in Business Administration or equivalent or in Automotive Engineering.
You will have around 3-5 years of administrative experience in Automotive aftersales industry. You will have strong working knowledge of MS Office and has the ability to lead a project.
You should be able to communicate effectively to both upward and downward structure and able to build strong relationships with key stakeholders.
REF-AN We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click "apply" : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
We make every effort to review and respond to every application.