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Reservations Supervisor
Emirates Palace, Abu Dhabi Abu Dhabi, Emirate of Abu Dhabi
Full time
1 day ago , from Mandarin Oriental Hotel Group
Position : Reservations Supervisor (Full time #529764)
Property / Office : Emirates Palace, Abu Dhabi
Location : Abu Dhabi, United Arab Emirates
Main Responsibilities :
Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
Train, develop, and motivate staff to increase productivity.
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.
Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
Ensure all internal package breakdowns are loaded and in line with financial department.
Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
Control no show and late cancellation charges.
Update Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable.
Ensure that the team is aware of the internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
Spot-check reservations made the previous day and check all VIP arrivals.
Prepare reports on a monthly basis.
Maintain all reservation standards.
Keep department informed of all changes in systems or procedures.
Monitor reservation pick-up for the coming months.
Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
Requirements :
Experience in the same position at least 2 to 3 years in five star property.
Advertised : 11 May 2022 Arabian Standard Time
Applications close : 31 Jul 2022 Arabian Standard Time
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