Leisure and Entertainment TeamLeader
To lead, develop & motivate a team of Leisure & Entertainment Staff, ensuring all company objectives & targets are communicated and reached.
Ensure that the company’s guidelines and health & safety standards are adhered to. Ensuring that all customers enjoy excellent entertainment on holiday, and provide an excellent customer service at all times.
To have strong vocal, dance and hosting ability, with the capability to be versatile, in order to bring high professionalism and delivery of our live vocal performances and evening events .
Experience in presenting and / or performance will be a bonus.
To hold a Childcare Qualification - Level 2 / Level 3 (or equivalent) or a Sports or Teacher Qualification Level 2 or Above.
People that can
Bring to life, our company promises and values and ensures that they put the Customer at the Heart in everything that they do.
Enhance the Customer Journey whilst in destination, in one of our many hotels ensuring that we are the first choice for their next holiday.
To lead and motivate a team, and install a high level of responsibility and job ownership amongst the team
To monitor LE Staffs’ performance providing training as agreed with the destination management and feedback on day and evening performance
To complete staff performance reviews in accordance with the company’s guidelines
To provide regular updates / feedback & support to the DM / LETM / TM regarding operational, service delivery and staffing progress
To build a strong relationship with suppliers acting as an ambassador for LE & iDM
To monitor and control income within the properties and manage liquidation processes, ensuring accurate cash handling procedures are in line with the iDM guidelines
High involvement in organising items required by the LE Staff
Assist LE Staff with reporting, achieve targets & high service level to customers
To remain flexible at all times with regards to duties and working hours
Be fun, creative and positive in attitude in all aspects of the role.
Wear the customer flip flops and ensure that they resolve customer concerns and queries in a timely manner to ensure customer satisfaction.
Whilst making sure all is logged and followed up using the system provided.
What’s in it for you?
A competitive salary.
Company Travel Insurance
Return flights and all visa / work permits
2 days off each week
Annual leave and UK Bank Holidays
Tools to do your role including uniform
Full training on one of our Service Academies
Summer and Winter opportunities to work in one of our many overseas destinations.
Regular performance reviews and career progression
Support and coaching in resort from our Overseas Management Team