Assistant Manager - Government Relations & Loss Prevention
Dubai, AE
منذ 6 يوم
source : DirectEmployers Association

Job Number 21131421 Job Category Loss Prevention & Security Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates Brand JW Marriott Schedule Full-Time Relocation?

N Position Type Non-Management Located Remotely? NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. JOB SUMMARY The Manager is responsible for government-related matters for the property.

He / she is expected to manage government related matters regarding to associates and guests. Associate responsibilities include but are not limited to visa applications for new arrivals and renewals, as well as any family visas, visa medical arrangements, visa cancellations and police matters.

Guest responsibilities include following up on guest business and tourist visas and timely application and tracking of all hotel licenses.

The candidate who has experience in dealing and managing local authorities would be highly preferred. The Government Relations Manager essentially is a support in the property to ensure compliance with all laws pertaining to Dubai and the United Arab Emirates, and liaises with the municipality and all appropriate departments in ensuring the same.

The position reports into the Director of Government Relations and manages the Government Relations team. SCOPE / BUSINESS CONTEXT + A Full Time position based at JW Marriott Marquis Dubai.

  • Number of Direct Reports - 2+ Titles of Direct Reports - Government Relations Officers, Government Relations Coordinator CANDIDATE PROFILE Experience : + Previous Government Relations Experience within the United Arab Emirates Government+ Government E-Card / Manual government relations Skills and Knowledge + Strong Communication skills (verbal, listening, writing) English & Arabic+ Innovative+ Pro-active and reliable+ Time Management+ Multi-tasking skills SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position : + Follows up on all Employment and Residence Visa Applications for the new associates;
  • Ensures all Hotel Associates have their Residence Visa available on their passports; + Follows up on Business & Tourist Visa Applications for all the guests;
  • Coordinating with the police if there is any police case needs to file for any associate or guest; + Taking care of all management family visa processes, as well as EJARI and DEWA applications;
  • Ensures all medical examinations required for all associates are completed, , OHC for all food handlers; + Coordinates Food Handler certificates with the Hotel Nurse;
  • Tracks all Government Relations related expenses, forecasts cost on a monthly and quarterly basis, and budgets accordingly;
  • Creates & maintains a systematic filing system for all Government Relations matters, as well as a database for passports;
  • Maintain professional working relationship with the visa section of the Owning Company; + Follows up on all Residence Visa, passport and OHC expiry dates for all associates and manages timely renewals to avoid penalties;
  • Ensure timely system of all visa & Residence Visa cancellations for all associates, ensure all leavers are given the change status / exited the country before the cancellation expires to avoid overstay penalties;
  • Accompanies all associate leavers to the airport to ensure visa cancellations & safe departures; + Assists and coordinates for all licenses required by the hotel such as Hotel Liquor License, Entertainment Licenses etc.
  • Ensures all required licenses for the hotel are available and legal; + Follow ups with the relevant Department Heads for all the necessary contracts and information needed for the application of the required hotel licenses;
  • Performs other related tasks as assigned by management. + Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of undesirable persons on property premises. + Report work related accidents, or other injuries immediately upon occurrence to manager.
  • Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Support to all entered departments in case of needed. + Patrolling to all hotel premises including internal area of event and reporting all the suspicious and security gape to the LP & MOD.
  • Responsible of dealing with the police or any government department as needed during duty hours. + Complies with applicable federal, state and local law and safety regulations.
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures. + Supervises and reviews initial incident investigations and promote timely responses for all reported incidents.
  • Follows proper key control guidelines in loss prevention and in the property. + Assists with promotion and implementation of accident and fire prevention procedures.
  • Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
  • Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
  • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. + Promotes action plans to monitor and control risk.
  • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
  • Assists with first aid program for guests and employees. + Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
  • Works closely with Meeting Planners to facilitate a successful and safe experience for guests. OTHER : + Handling and managing all Hotel events, giving advice for all events inquiries and arranging for any required documents needed to ensure the event can function legally and to guest expectations;
  • Assists with the Government Relations team performance appraisals & task lists; + Performs other related tasks as assigned by management.
  • Complies with Marriott International Hotels Limited Regional Office policies and procedures. MANAGEMENT COMPETENCIES Leadership + Adaptability - Determines how change impacts self and others;
  • displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.

  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner;
  • appropriately interprets verbal and non-verbal behaviour; and models active listening to ensure understanding.+ Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.

  • Professional Demeanour - Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Managing Execution + Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives;
  • initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements for self and / or others to accomplish goals and ensure work is completed.
  • Building Relationships + Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives;
  • utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

    Generating Talent and Organizational Capability + Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and / or support the goals of an organizational unit.

  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
  • Learning and Applying Professional Expertise + Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges+ Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (, personal computers, word processing software, Internet browsers, etc.
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.+ Writing - Communicates effectively in writing as appropriate for the needs of the audience.
  • OTHER Safety and Security + Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention / Security of any guest reports of theft. Policies and Procedures + Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures+ Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.+ Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week. Guest Relations + Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (, LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.+ Engage guests in conversation regarding their stay, property services, and area attractions / offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Communication + Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

  • Speak to guests and co-workers using clear, appropriate and professional language.+ Talk with and listen to other employees to effectively exchange information.
  • Working with Others + Support all co-workers and treat them with dignity and respect.+ Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.

    Develop and maintain positive and productive working relationships with other employees and departments.+ Partner with and assist others to promote an environment of teamwork and achieve common goals.

    Quality Assurance / Quality Improvement + Comply with quality assurance expectations and standards, Physical Tasks + Enter and locate work-related information using computers and / or point of sale systems.

  • Stand, sit, or walk for an extended period of time or for an entire work shift.+ Read and visually verify information in a variety of formats (, small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Training + All statutory Marriott training courses available Marriott International is an equal opportunity employer.
  • We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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