Order Taker - In room Dining - F&B - Mina A' Salam - Madinat Jumeirah
Madinat Jumeirah Resort
Dubai, United Arab Emirates
منذ 6 يوم
source : hosco

About Jumeirah and Madinat Jumeirah Resort

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At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe and the Middle East.

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Set on a private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region.

Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-

seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.

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The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.

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About the Job :

An opportunity has arisen for a Sales Agent to join the Room Service team.

The main duties and responsibilities of this role :

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  • As per the guest take down the food and beverageorders accurately and up sell items

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  • Inform guests about theduration of the time limit.

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  • Take and write down the orderproperly and pass it on to the Teamleader / AOM / OM on duty.

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  • Call back the guest and check on satisfaction ofthe quality of the food and service

    To report for duty punctually wearing the correct uniform and name badge.

    To maintain a good working relationship with your own colleagues and all other departments.

    To ensure that you provide a courteous and professional service at all times.

    To ensure you have a complete understanding of the hotel’s policy relating to Fire, Health, Hygiene and Safety.

    To have a pleasant voice, to be conversant in English and preferably speak additional foreign language.

    Identify yourself and call the guest by their name.

    To study and know the Arabic culture, Arabic behavior and Arabic traditions.

    To naturally be willing to help others.

    To answer the telephone within 3 rings according to Jumeirah set standard.

    To greet and address the guest by name and be of any assistance to the guest.

    To study and know the menu, menu ingredients, preparation and to help our guest with the menu.

    To know the prices of all our menu items.

    To up sell and to increase the business and the business and the profit of the department.

    To report any guest comments or complaints to the manager immediately.

    To check on our guest customer satisfaction.

    Help other team members in mis en plas duties whenever you are free.

    Must have a basic knowledge of beverage wines / cocktails

    Must be fully conversant in house wines

    Must be able to properly pronounce all menu items

    To carry out any other reasonable duties and responsibilities as assigned by the outlet manager or the hotel’s management.

    To maximize sales and profit by providing excellent value and service.

    To ensure that effective up selling and / or cross-selling techniques are utilized in order to maximize sales not just in room service, but also throughout the entire hotel.

    Maintains a comprehensive knowledge of all in room dining menu items.

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    Must become fully certified and competent with Opera, Epicure and Hotsos.

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    Help the team members with theMis-en-plas whenever available or with the instructions of the Team Leader

    About You :

    The ideal candidate for this position will have the following experience and qualifications :

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    You must have successfully completed Secondary Education

    Should have over 1 year experience in similar position

    You must have a very strong command of the English Language (verbal and written)

    You must have knowledge of Opera, Epicure, and Micros

    You must possess strong beverage knowledge

    Additional languages are a plus

    About the benefits :

    This position offers a highly competitive salary and package which includes :

  • fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&
  • B Outlets and reduced hotel rates.

    See description

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