Training usersto use new hardware, software; new features of existing software;etc.
Troubleshooting local area networks(LANs), wide area networks (WANs), and Internet systems
Performing regular maintenance to ensure that networksoperate correctly
Proficiency in Windows / Linux / MacOS
Certification in Microsoft, Linux, or Ciscois advantageous.
Diagnosing and repairingfaults.
Replacing or repairing the necessaryparts
Supporting the roll-out of newapplications.
Testing and evaluating newtechnologies.
Installing and configuringcomputer systems
Diagnosing and solvinghardware / software faults
Loggingcustomer / employee queries
Analyzing call logsto spot trends and underlying issues
Ready towork on rotational shift , having 24 / 7 support delivery experience.Ready to extend working hours during emergencysituation.
Monitoring tickets entered into theService Desk issue tracking system; following up with referraltechnician and contacting user after resolution for quality controlpurposes.
ITSupport, Service Desk, MAC OS, Windows