To ensure a consistently highstandard of customer service is delivered by all SERVICEPLUSassociates
Ensure and maintain the security ofinformation relating to customers and associates in thehotel
Actively solicit customer feedback
Deals efficiently and courteously with allcustomer’s complaints and ensure that he / she refers tothe Team Leader or Manager when necessary
Dealsefficiently and courteously with all customer’s requestsby monitoring and following up with the according associates andcorrect channels
When dealingwith other departments, ensures the use the right channel whenadvising or requesting items / services for guests
Effect the fast and efficient monitoring and follow up ofguest requests
Enters messages accurately for guests anddelivers them in a timely manner.
Handles wakeupcall requests and writes up a wakeup call summary.