Summary of Responsibilities :
Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
Answer the telephone according to Swissotel Standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
Update and print Opera system for the room discrepancy report by morning at 10 : 30hrs, afternoon at 16 : 30hrs and evening at 20 : 00hrs.
Ensure to submit a copy to Accounts and Reception.
Prepare attendance sheet for payroll before the month closing and submit to Accounts Department
Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines
Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation
Handle 'DND' rooms. Ensure to call the Guest by 15 : 00hrs and ask for service. Handle babysitting requests as per Swissotel standards
Check office supplies, stock level of all Housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
Assist the Housekeeping office to relieve the Linen Dept. and does any other duties as instructed by the Executive Housekeeper or the Assistant Executive Housekeeper
Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
Qualifications : Previous customer related experience an assetPrevious PMS experience an assetMust be computer literate in Microsoft Window applicationsMust possess strong verbal and written skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times