Service & Project Coordinator
Arabian Millennium Medical Trading
Dubai, United Arab Emirates
منذ 17 يوم
source : BLOOVO Middle East FZ LLC

Leading and managing efforts to drive instrument issue resolution, troubleshooting and resolution of customer complaints remotely by partnering with field operations for

complaints referred for remote service through the Field Service Engineer team

Strengthening and providing an escalated level of instrument service by proactively determining and shipping parts that may be needed to resolve technical issues

Developing the remote support process for Field Service Engineers by working directly with the engineers during service calls and observing agreed upon Instrument

support guidelines, policies, protocols, and SOP's

Identifying resources for the Technical Support team to better allow them to remotely resolve customer complaints

Providing an expert level understanding of all Instrument Support aspects of all instrumentation / automation and helping to provide support, training and training

materials within the Instrument Service department

  • Providing and identifying resources for onsite specialist field support as needed
  • Conducting evaluation of skills and reviewing performance of field service engineers
  • Proactively identifying adverse instrument issues and trends, as well as collecting relevant information from the field and working with vendors to develop instrument

    upgrades to mitigate reliability issues

    Driving speedy resolution to complex instrument service issues by following up with local engineers, and providing support where needed to ensure customer satisfaction

  • Facilitating the dissemination of Technical information to field personnel
  • Working with other departments to improve service aspects for all instrumentation technically

    Improving on-site repair time and Mean time between failure of all automated platforms supported by the service department

    Assisting in developing in-house and in-field training and workshops as needed to update field staff on upgrades, technical communications, new instrumentation and

    service manual changes

    Acting as key liaison between other Global Service resources and sharing best practices

    Should have an extensive experience in servicing medical Equipment's, item for hospitals, clinics and Medical centers in UAE Region.

  • Must have Minimum 2-3 years' of local UAE experience.
  • Should have relevant Medical Background degree or Bio Medical Engineers
  • Should have Good Communication skills in English. (Arabic addition advantage)
  • Should have Good interpersonal skills.
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